Privacy Policy
THE INFORMATION WE COLLECT
We use the information we collect on our websites to provide a superior shopping experience and to communicate with you about products, services and promotions. The website information may include information you give us, phone orders, subscribe to our newsletters, respond to surveys, or write to us.
The following types of information about you may be stored by us or provided to us by a third party service provider, including personal information, transaction information, profile information, payment information (such as credit card numbers saved and billing addresses), purchase or shipment information, date of birth, age, sex or demographic information (such as occupation, income brackets), IP address, browsing data, and other technical information collected by the site above.
INFORMATION
In connection with the web site, we may collect information in the following ways:
Through registration forms filled out by a user on the Site
Through the information provided by a user in connection with the purchase of products or services on the Site
Through the maintenance and analysis of Web server logs
Through third-party cookies
Through internet chat sessions between a user and this site
Through the use of this site by the use of session and persistent cookies
We do not connect it personally with your identity. Information from sources we consider “public” (e.g., social networks), or information you provide (like email) may be used to improve the services.
USE OF INFORMATION
We may use the disclosed information collected, including PHI, in the following ways:
To provide the requested information, products, and/or services to users of the Site or through the services of online channels
To comply with legal requirements and healthcare regulations as permitted by HIPAA
To enable users to more easily use the site
To improve the user experience with the site
To instruct our employees of the site and for user-related services
To transfer users to other information and services offered by us and selected third parties
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to ensure the safety of your personal information.
BREACH NOTIFICATION
In the event of a breach involving your PHI, we will notify you and the Department of Health and Human Services (HHS) as required by HIPAA.
ADMINISTRATIVE REQUIREMENTS
We have implemented policies and procedures to ensure compliance with HIPAA requirements, including regular training for our employees and monitoring systems.
COOKIES
From time to time, we may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. We use cookies to identify which areas of our site you have visited or customized so the next time you visit, those pages may be readily accessible.
Consumer Health Data Privacy Policy
Consumer Health Data Privacy Policy (Effective: February 3, 2026)
This Consumer Health Data Privacy Policy describes how we (“we,” “us,” or “our”) collects, uses, discloses, and protects Consumer Health Data as defined under applicable state laws (e.g., Washington’s My Health My Data Act). This applies to data not covered by HIPAA (e.g., non-protected health information from website interactions, apps, surveys, or wellness features). For HIPAA-covered information, see our Notice of Privacy Practices.
What is Consumer Health Data?
Consumer Health Data means personal information linked or reasonably linkable to you that identifies (or could identify) your past, present, or future physical or mental health status. Examples include health conditions, symptoms, treatments, medications, biometrics, or inferences from fitness/wellness data.
Categories of Consumer Health Data We Collect
We may collect:
Information you provide (e.g., symptoms, medical history via forms).
Inferred data (e.g., from telehealth intake or app usage).
Device/app data (e.g., location if relevant to services, but only with consent).
Sources
Directly from you (forms, chats, telehealth visits).
From partners (e.g., pharmacies, integrations—with your consent).
Automatically (e.g., IP for security).
Purposes
Provide and improve telehealth services
Process prescriptions and care coordination.
Compliance, billing, and analytics (de-identified where possible).
Marketing/communications (only with opt-in consent).
Sharing/Disclosure
We share Consumer Health Data only:
With your affirmative consent (opt-in required for most sharing).
To provide requested services (e.g., to licensed providers, pharmacies).
As required by law or for safety.
We do not sell Consumer Health Data.
Your Rights
Depending on your state:
Access, correct, or delete your Consumer Health Data.
Withdraw consent (may limit services).
Opt-out of certain uses/sharing. To exercise rights, contact us at [email/phone] or [form link]. We respond within required timeframes (e.g., 45 days under WA law).
DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as described in this policy.
PURCHASES FROM MINORS
We do not knowingly collect any information from children under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old.
YOUR CONSENT
By using our site, you consent to our privacy policy.
GDPR
In accordance with GDPR, Terra HealthRx will ensure we meet our responsibilities under personal data protection regulations.
California CCPA Policy
This section provides additional information for California residents.
Information we collect from you may include identifiers, commercial information, internet activity, geolocation data, and other personal information categories defined by law.
You have the right to access, delete, and opt-out of certain uses of your personal data.
To exercise your rights, contact support@terrahealthrx.com.
Contact Us
If you have any questions regarding this privacy policy, you may contact us at support@terrahealthrx.com.